When the industry started in the 80s, we were the first to develop the single-source case management model whereby we use our own staff, systems and proprietary database to deliver our services. Now, virtually all of our competitors have attempted to replicate this model for the superior quality and results it provides. We were also the first to integrate our work/life services with EAPs as early as 1989, and today many of our competitors are only beginning to broach integration.